Last updated: April 2026
This Return & Refund Policy applies to all purchases made on gearsget.com, operated by EverBridge Trading Ltd.
We aim to provide high-quality products and a reliable shopping experience. Please read this policy carefully before placing an order.
1. General Return Eligibility
We accept returns or exchanges only under the following conditions:
- The product arrives defective or damaged
- The product has a manufacturing fault
- The incorrect item was shipped
To be eligible for a return:
- The item must be unused and in original packaging
- The request must be made within 10 days of delivery
2. Non-Returnable Items
We do not accept returns for:
- Used or opened products
- Products damaged due to misuse, improper handling, or modification
- Items returned without prior authorization
- Clearance or discounted items (if applicable)
3. Return Process
To request a return, please contact us at:
Include:
- Order number
- Description of the issue
- Photos or videos (if applicable)
Once approved, we will provide return instructions.
4. Return Shipping Costs
Return shipping responsibility depends on the situation:
- Product defect / quality issue / wrong item sent:
→ We cover return shipping costs - Customer-related reasons (no defect):
→ Customer is responsible for return shipping costs
5. Refund Policy
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Processing time: 5–10 business days
6. Order Cancellation Policy
We understand that sometimes plans change.
- Within 12 hours of purchase: Free cancellation (no fees)
- 12 hours after purchase but before shipment: 30% cancellation fee
- After shipment: 40% cancellation fee (covers logistics and handling costs)
This policy is necessary due to immediate processing and international shipping arrangements.
7. Exchanges
We offer exchanges only for defective or damaged items.
Exchange conditions:
- Item must be unused
- Must be requested within 10 days of delivery
- Subject to product availability
8. Warranty
All products come with a 90-day limited warranty.
This warranty covers:
- Manufacturing defects
- Functional failures under normal use
It does not cover:
- Physical damage caused by misuse
- Water damage (unless specified as waterproof)
- Unauthorized modifications or repairs
9. Shipping Damage or Lost Packages
If your order arrives damaged or is lost in transit, please contact us within 10 days of delivery.
We will investigate and provide a solution, which may include:
- Replacement
- Partial refund
- Full refund (depending on case evaluation)
10. Important Notice (Fair Use Policy)
We reserve the right to deny refund or return requests if we detect:
- Abuse of refund policy
- Repeated unjustified claims
- Signs of fraudulent activity
This is to ensure fairness for all customers and protect our business from misuse.
11. Contact Information
If you have any questions about this policy, please contact us:
Company Name: EverBridge Trading Ltd
Website: gearsget.com
Email: [email protected]
Address: 5 Bradford Square, London, United Kingdom, E1 0SG
